Terms of service

These terms apply to the website at wecreos.com, to the Creos client portal, and to any design, development, hosting or related services we provide. By using the site or the portal, or by signing a proposal or paying an invoice, you agree to them. "Creos", "we" and "us" mean Creos LLC. "You" means the person or business using our site or services.

1. Services and proposals

Each project starts with a written proposal that sets out the scope, deliverables, timeline and price. The proposal is part of the agreement between us. Work outside the written scope is quoted separately before we start it. Estimates for time are good-faith estimates; dates that depend on your feedback, content or approvals move if those arrive late.

2. Your responsibilities

• Give us the content, access, feedback and approvals the project needs within the time frames we agree on.
• Make sure you have the right to use any text, images, logos, fonts, data or other material you give us, and that it does not infringe anyone else's rights or break any law.
• Keep your portal sign-in email secure. Anyone who can read email sent to that address can sign in as you. Tell us right away if you think your account has been used without permission.

3. Fees and payment

• Invoices are issued through the portal and paid through Stripe. Payment terms are stated on each invoice; unless a proposal says otherwise, invoices are due within 14 days.
• Most projects are billed in stages, typically a deposit to begin, a payment at design approval, and the balance before launch. Deposits are non-refundable once work has started.
• If an invoice is more than 14 days overdue we may pause work and, for hosted sites, suspend hosting after written notice. We may charge interest on overdue amounts at 1.5% per month or the maximum allowed by law, whichever is lower.
• Hosting and care plans are billed in advance, monthly or yearly as agreed, and continue until either of us cancels with 30 days' written notice.

4. Ownership and licences

• Your content stays yours. You keep all rights to the material you give us.
• The finished work becomes yours when it is paid for. Once the final invoice for a project is paid, you own the custom design and code we produced for it, including the repository and the accounts we set up in your name.
• Tools and building blocks stay ours. We keep the rights to reusable components, libraries, internal tools and know-how that we bring to the project or develop for general use, and we license them to you for use in your project without limit.
• Open-source software in the project stays under its own licence.
• Unless you ask us not to in writing, we may show the finished work in our portfolio and describe the project in general terms.

5. Revisions and acceptance

Proposals include a set number of revision rounds at each stage. When we send a deliverable for review, please respond within 10 business days. If we do not hear from you in that time, the deliverable is treated as approved so the project can move on. Additional revisions after approval are quoted as change requests.

6. Hosting, maintenance and third-party services

Where we host your site or application, we do so on Cloudflare and other infrastructure providers, and we rely on services such as Stripe for payments and email providers for transactional email. We choose reputable providers and monitor the services we run, but we do not control those providers and cannot guarantee uninterrupted availability. We keep backups of the data we host and will restore from them if something goes wrong on our side.

7. The client portal

• The portal is provided to help us run your project: to share files, messages, milestones and invoices. Only use it for that purpose.
• Do not upload anything unlawful, malicious, or that you do not have the right to share. We may remove such content and may suspend accounts that misuse the portal.
• Files you upload are stored so we can work on your project. We may delete project files 12 months after a project is completed or cancelled unless you have an active hosting or care plan with us.

8. Cancellation

Either of us may cancel a project with written notice. If you cancel, you pay for work completed up to the date of cancellation, including any stage that has begun, and we hand over the work completed to that point once that is paid. If we cancel for reasons other than your breach of these terms, we refund any prepaid amounts for work not yet done.

9. Warranties and limits on liability

We will perform our services with reasonable skill and care, and we will fix defects in our work that you report within 30 days of launch at no charge. Beyond that, the services and the portal are provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, or loss of business, and our total liability for any claim arising from a project is limited to the fees you paid us for that project in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

10. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the project. This does not cover information that is already public, or that we are required to disclose by law.

11. General

• These terms, together with the applicable proposal, are the whole agreement between us for the project. If a proposal conflicts with these terms, the proposal wins for that project.
• These terms are governed by the laws of the State of Florida, United States. Disputes will be brought in the courts of the State of Florida, United States, unless the law gives you the right to bring them elsewhere.
• We may update these terms. The date at the top shows when they last changed. Material changes will be sent to active clients by email.

Contact

Questions about these terms: hello@wecreos.com.